I want to take a moment to say thanks to you and your team for helpline guys buy our new Avalanche last week. Especially, I want you to know that your sales consultant Codey Lundgren did a particularly great job in working with us over a period of time to ensure that we were treated with respect, while providing the appropriate level of focus to support the decision to buy a car off of Dueck, and not one of your neighbours on Marine Drive. We were not ways on Codey as we swung between a couple of used trucks, and the new Avalanche; however Codey was consistent in his desire to help make our decision a Dueck decision. Most importantly he made the whole experience enjoyable.
Also want to thank Codey’s sales Manager who was supportive and again very positive in his apporacj to dealing with us.
I will day that our experience with the Dueck on Marine team was 10 out of 10.
Congratulations to you in having team members like Codey, to me it speaks volumes about corporate Values.
I wanted to drop a quick note to relate my experience with your dealership this past weekend, in hopes that you will forward it to your supervisors or dealership owner.
My wife, daughter and I came into your dealership on Sunday afternoon to gather some preliminary information on what options we have for an upcoming vehicle purchase. We intended to test drive a few vehicles that day (we had already visited KIA, Nissan, Hyundai, Honda, Ford earlier that day). Our plans were to decide on a shortlist of vehicles and then come back in a couple of months once a final decision was made. Codey greeted us warmly and helped us with test drives, specs, and financing options. His sales manager was also very hands on and we felt as though we had a great team between the two of them helping us make a decision.
I have to say the only reason I decided to make the purchase the very next day was due the efforts of these two gentlemen. They were very patient, informative and above all honest and courteous. I understand they did everything they could to get us financing that worked with-out budget and I thank them for that.
Upon delivery of the vehicles there were a number of issues and roadblocks including both delivery issues and financing errors. At one point I had my wife and daughter sitting in the new vehicles, insurance transferred, keys in hand, and thought the deal would have to be cancelled due to an error in the financing paper work which was attributed either to human or computer error. I honestly thought that we wouldn’t be able to go forward and that I would have to go through the embarrassment of moving my personal items back into our old car, breaking my wife’s heart, and go through the process of transferring hack the insurance. Nicole, from your financing department, notified the sales manager and they went to work. After a lot of hard work and in about 45 minutes later, we drove off in our new vehicle.
I would like to re-iterate that if it weren’t for Codey, the sales manager, and Nicole’s hard work, we would not have a new Buick Lacrosse with a Dueck on Marine decal. Not only did they make this sale possible but they have attained a lifetime customer for you dealership. I look forward to coming back in the next couple of years to get me New GMC Terrain (fingers crossed); and this time Dueck on Marine will be the first dealership I visit to start my chopping.
- Mohammad-Reza Namazi